We at HeadSpa Wrexham are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This policy outlines how we collect, use, and safeguard your information when you interact with our services, including our offerings for minors through the Mini Me Package.
1. Information We Collect
We collect personal information in order to provide our services and ensure a seamless experience. This information may include:
- For Adult Customers:
- Full name
- Contact information (email address and phone number)
- Payment details (e.g., credit card information)
- Health information relevant to the services you are booking (e.g., allergies, conditions)
- For Minors (Ages 8-16) Using the Mini Me Package:
- Parent or Guardian’s Information Only:
- Full name
- Contact information (email address and phone number)
- Payment details
- Any health information relevant to the child’s service, as provided by the parent or guardian
- Important Note: We do not collect personal information directly from minors. All information provided for a minor’s appointment must be supplied by the parent or legal guardian.
- Parent or Guardian’s Information Only:
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To schedule and manage appointments
- To provide you with the services you’ve booked
- To communicate appointment confirmations, reminders, and updates
- To process payments and refunds
- To ensure that the services are safe and tailored to individual needs (e.g., health conditions)
- To maintain records for legal, compliance, and operational purposes
We will not use your information for marketing purposes without your explicit consent.
3. Booking for Minors
When booking a Mini Me Package for a minor, the parent or guardian must provide all personal information on behalf of the child. We do not collect any personal details directly from the minor. By making the booking, the parent or guardian consents to the collection and use of this information as described in this policy.
4. Payment Information
We process payments securely through trusted third-party payment processors. All payment details are encrypted and handled in compliance with data protection regulations. Please note that deposits and payments are subject to our Deposit and Payment Policy.
5. Sharing Your Information
We do not share your personal information with third parties, except where necessary to:
- Facilitate payments (via secure payment gateways)
- Manage appointment bookings (through secure booking platforms)
- Comply with legal obligations (e.g., law enforcement requests)
We ensure that any third-party providers we work with also comply with applicable data protection regulations.
6. Security of Your Information
We use industry-standard security measures to protect your personal information. This includes secure storage, encryption, and access controls to prevent unauthorized access, use, or disclosure of your data.
7. Data Retention
We retain your personal information only as long as necessary to provide the services you’ve booked, meet legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted.
8. Your Rights
You have the right to:
- Access your personal data held by us
- Correct any inaccurate information we hold about you
- Request Deletion of your data, where applicable
- Withdraw Consent for marketing communications at any time
- Object to the processing of your data in certain circumstances
To exercise these rights, please contact us at [Insert Contact Information].
9. Consent for Minors’ Services
By booking a Mini Me Package, you confirm that you are the parent or legal guardian of the minor and that you consent to the collection and use of your information for the purposes outlined in this policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or other means.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Headspa Wrexham
Mount Street, Rhostyllen, Wrexham. LL14 4AU
hello@headspawrexham.co.uk
01978 536267